Lightbox Terms and Conditions




“Adjustments” means an increase or decrease in the fees payable by you during a Billing Period, calculated in accordance with Section 7.

“Billing Period” means the period you are billed for, usually one month, but may also be one quarter (three (3) months) or one year (twelve (12) months).

“Contract” means the contract between Lightbox and the Customer.

“Content” means any and all data, files, documents, multimedia files, third party links, images, videos, and any other information or material whatsoever (in any format) submitted by the Customer.

“Fee” means the fee payable by the customer for use of our services as specified on or otherwise agreed between Lightbox and the customer.

“Hardware” means the equipment placed by us on your premises, as designated in joint consideration between you and us, and may include screens or other devices.

“Intellectual Property Rights” means all intellectual property rights including, without limitation, performer’s reproduction rights, performer’s distribution rights, performer’s rental rights and performer’s lending rights (collectively referred to as “Performer’s Property Rights”), patents, utility models, trade and service marks, trade names, domain names, right in designs, copyrights, moral rights, topography rights, rights in databases, trade secrets and know-how and in all cases whether or not registered or registerable and including registrations and applications for registration of any of these and rights to apply for the same, and all rights and forms of protection of a similar nature or having equivalent or similar effect to any of these anywhere in the world.

“Login Details” means a unique username and password required for a customer to access Lightbox at or at another URL as designated by us.

“Network” means the electronic communications network used by us to provide a service to the customer.

“Purpose” means to use, copy, compress, modify and transmit in order to provide the customer with the service and perform our obligations under these terms.

“Screen” means any television, monitor or other device provided by us and/or supported by our service which the customer has claimed.

“Service” means Lightbox (SAAS) made available by us through

“Use” means having access to our service for the customer’s organization’s own internal business purposes only.

“User” means an individual employee of the customer who has been permitted to use the service and who has been given the login details.

“Beta” refers to computer software that is undergoing testing and has not yet been officially released. The beta phase follows the alpha phase but precedes the final version. In most cases, a software developer will release multiple “beta” versions of a program during the beta phase.

“Production” production environment is a term used mostly by developers to describe the setting where software and other products are actually put into operation for their intended uses by end users.


2.1 Our service including are owned and managed by Lightbox, Inc, a company registered in the state of Delaware, U.S., with a mailing address of 860 Highland Ave, San Mateo, 94401.

2.2 The service is intended to be used for commercial purposes. If you wish to use our service for private, non-commercial purposes, please contact us at [email protected]


3.1 In order to access and use our service you need to register for the Service using our online registration form on our website. When completing the online registration form, you consent to us conducting verification and security procedures in respect of the information provided in such online registration form.

3.2 Upon the completion and submission of the online registration form, you shall be sent an email confirming your registration.

3.3 You hereby warrant that the information provided by you is true, accurate and correct. You further warrant that you shall promptly notify us in the event of any changes to such information provided.

3.4 You shall keep, and procure that all users keep, any login details confidential and secure. Without prejudice to our other rights and remedies, we reserve the right to promptly disable your login and suspend your access to our service in the event we have any reason to believe that any user has breached any of the provisions set out herein.

3.5 Please don’t sign up with false information, and if any of your contact details change, keep your information updated.

3.6 If we suspect someone has broken into your account, we may suspend it and get in touch with you.


4.1 You must be at least eighteen (18) years of age to use our systems as we collect personally identifiable information.

4.2 Your Contract with us shall commence on the date we send your confirmation email and shall be for a twelve (12) month term unless otherwise agreed to by you and us in writing. Your Contract shall continue and unless terminated shall automatically renew for further recurring periods of twelve (12) months (each month a “Billing Period”) unless terminated by you or us in accordance with these Terms.

4.3 You may terminate your Contract with us with at least ninety (90) days notice by providing written notice by e-mail sent to [email protected]

4.4 We may give you notice to terminate your Contract and your use of our service at any time for any reason with at least thirty (30) business days notice.

4.4 We may suspend or terminate your access and use of our service immediately on notice to you in the event that any of the following occur: (a) third party services and network providers cease to make the third party service or network available to us, (b) you fail to comply with one or more of these Terms, (c) we believe that there has been fraudulent use, misuse or abuse of features and functionalities of the Service (in whole or in part), or (d) we believe that you have provided us with any false, inaccurate or misleading information.

4.5 Upon termination of your Contract with us in accordance with this Section 4, your and any user’s access to our website and our service shall cease and any Content will no longer be accessible through our service. We may retain and either own or have worldwide, perpetual, irrevocable, fully paid up, and sublicensable license to Content and other any data generated or obtained (including any and all user data or other data collected from use of the Hardware, Software, or Screens) made available through our service for auditing, tax purposes, improving our businesses, generating or servicing our businesses, or as may be required by us to comply with applicable law. We will take back possession of any Hardware upon such termination.


5.1 In consideration for payment of the service fees, we hereby grant to you a non-exclusive, non-transferable (without a right to sublicense) license to access and use, and permit users to access and use, the service for the duration of your Contract. You acknowledge that you shall be responsible for all use of our service by users and shall ensure that these Terms are brought to the attention of all users. You shall be liable for breach of these Terms by a user as if it were a breach by you.

5.2 We shall use reasonable endeavors to make the service available to you and the users at all times, but we cannot guarantee an uninterrupted or fault free service.

5.3 Our ability to provide our service may be impaired by conditions or circumstances that are beyond our control, including, without limitation third-party service providers, geographic or atmospheric conditions, local physical obstructions, software and hardware features or functionality of your personal computer or network, operating system and the number of other users logging onto our service, servers, and/or Network at the same time. We shall take reasonable action to minimize the disruption caused by such circumstances but you acknowledge, agree, and accept that some such interruptions may not be avoidable.

5.4 The Network is not fully controlled by us and may from time to time be upgraded, modified, subject to maintenance work or otherwise amended by the owner of the Network. Such circumstances may result in the Service being temporarily unavailable. We will take reasonable action to minimize the disruption caused by such circumstances, but some such interruptions may not be avoidable.

5.5 We use industry-standard security measures to protect against the loss, misuse and alteration of the information, data, and/or Content handled by our service. However, you acknowledge and agree that we cannot guarantee complete security of such information, data, and/or Content or that our security measures will prevent hacks, worms, bugs, trojans or such other similar devices that may allow access to or unauthorized viewing of such information, data, and/or Content.

5.6 We reserve the right to make changes to our service or part thereof, from time to time at our sole discretion, and we may from time to time update, add, remove, modify and/or vary any features or functionalities of our service.

5.7 We offer remote customer support for the duration of your Contract and aim to provide commercially reasonable response times including advice on access and use of our service, and diagnosis of interruptions to our service, in each case by email at [email protected]

5.8 Fault diagnosis is subject to you or any user providing a clear and accurate description of any fault requiring support, including the circumstances in which it arose, the area of our service to which the fault relates and any other information reasonably required by us to remedy the fault.

5.9 Subject to receiving a description in accordance with Section 5.8, we shall use our reasonable efforts to resolving the faults within a reasonable time following receipt of your or a user’s request pursuant to Section 5.9.

5.10 The support detailed in this Section 5 shall not include the diagnosis and rectification of any fault resulting from: (1) use of our service other than in accordance with these terms and conditions or the use of our service for a purpose for which it was not designed, (2) a fault in your or a third party’s software, hardware, network connections or application or any upgrade in respect thereof, or (3) a fault in the equipment or in any other software operating in conjunction with or integrating with our service.


6.1 You agree that you are solely responsible and liable for all your activities on and use of our service, including that of your users. You shall be liable for any breach of these terms and conditions by a user as if you had breached the terms and conditions.

6.2 You shall promptly notify us in the event of a breach of security or any unauthorized Use of your login details.

6.3 You are responsible for ensuring that any Content is not deemed to be offensive, illegal, inappropriate or that in any way:

6.3.1 promotes racism, bigotry, hatred or physical harm of any kind against any group or individual

6.3.2 harasses or advocates harassment of another person

6.3.3 displays pornographic or sexually explicit material

6.3.4 promotes any conduct that is abusive, threatening, obscene, defamatory or libelous

6.3.5 promotes any illegal activities

6.3.6 provides instructional information about illegal activities, including violating someone else’s privacy or providing or creating computer viruses

6.3.7 promotes or contain information that you know or believe to be inaccurate, false or misleading

6.3.8 engages in the promotion of contests, sweepstakes, and pyramid schemes, without our prior written consent

6.3.9 contains any virus or other thing or device which may prevent, impair or otherwise adversely affect the operation of or

6.3.10 infringes any Intellectual Property Rights or any other proprietary rights of any third party.

6.4 You hereby grant and procure that any user grants, to us a non-exclusive, worldwide, royalty-free license to use any Content and all other materials submitted by you or any user for the purposes of this Agreement or any others reasonably contemplated herein.

6.5 You acknowledge that our service does not verify the rights and restrictions applicable to any Content. Where you do not own the Content, you are solely responsible for checking the relevant license rights and restrictions applicable to any Content. We shall not be liable to you for any losses, damages, costs or expenses incurred by you arising out of or in connection with your use of any Content through our service.

6.6 You warrant and represent that you own, are licensed, or otherwise have a right to use, and license to us, any and all Intellectual Property Rights in any Content that you submit to our service. You hereby indemnify and hold us harmless against all damages, losses, costs and expenses (including reasonable legal expenses) incurred or suffered by us arising out of or in connection with any claim made against us by a third party arising out of or in connection with our use or possession of any Content in accordance with these terms and conditions.

6.7 You further agree that at all times, you shall, and procure that any user shall:

6.7.1 not use login details with the intent of impersonating another individual

6.7.2 not allow any other person other than a user to use your login details

6.7.3 not do anything likely to impair, interfere with or damage or cause harm or distress to any persons using our service and or in respect of the network

6.7.4 not use and/or our service, the content therein and/or do anything that will infringe any intellectual property right or other rights of any third parties

6.7.5 not use any information obtained using our service and/or otherwise than in accordance with these terms and conditions.

6.7.6 comply with all our instructions and policies from time to time in respect of and your use of our service

6.7.7 co-operate with any reasonable security or other checks or requests for information made by us from time to time and

6.7.8 use the information made available to you using our service and on at your own risk.

6.8 In the event that you or any user breach any of the terms in this Section 6, or we in our sole and absolute discretion, reasonably suspect that you or any user have breached any of the terms set out in this Section 6, we reserve the right to take any action that we deem to be necessary, including without limitation, the termination of your contract forthwith and without notice.


7.1 All fees are invoiced monthly in advance of the month of use, unless otherwise agreed to in writing, and will be based on a software fee and/or the Hardware provided to you by us or otherwise used by you. Charges will be based on orders and be due regardless of whether or not you use any software or Hardware.

7.2 All fees are invoiced on the first day of the month.

7.3 The monthly fees, payable by you for the Billing Period, are adjusted when increasing the number of screens or devices or other any other Hardware, or with 30 days written notice by us to you.

7.4 All fees are non-refundable unless otherwise agreed by us in writing.

7.5 Invoices are only sent by e-mail. We send your invoice to the e-mail registered at, but you always have the option to change this e-mail in your account settings or by e-mailing us at [email protected]

7.6 We offer a payment solution at that allows invoices to be automatically paid from your credit or debit card on the date of the payment deadline. You can sign up for this solution when you shop at You may at any time revoke your consent by contacting [email protected] You can also change your credit or debit card information at any given time. When adding your credit or debit card information you authorize that this information is correct, you agree that we may charge your card each Billing Period, and agree that it is your responsibility to update your e-mail address, address, phone, and other relevant information. If we can not debit the invoiced amount from the registered card, we’re entitled to charge reminder fees and the lesser of 1% per month in compounding interest or the maximum rate allowable by applicable law.


8.1 Due to the high cost of Hardware and providing the service, you agree to maintain a valid and in force commercial general liability insurance policy covering you and your premises and us and our Hardware as additional insureds, against liability arising out of your business, any activities under these terms, and any activity that may create liability for us. The minimum limit of coverage of such policy shall be in the amount of not less than One Million Dollars ($1,000,000.00) for each occurrence combined single limit for bodily injury and property damage and shall contain severability of interests and cross liability coverage clauses and/or endorsements, with a deductible no greater than Ten Thousand Dollars ($10,000.00). Such policies of insurance shall be issued as primary policies and not contributing with or in excess of coverage that may otherwise exist. We may request a certificate of insurance evidencing the insurance required hereunder at any time, and you agree to provide it within two (2) business days.


9.1 Under these terms you agree to lease the Service and/or Hardware, and/or purchase installation services and/or content editing services from us. In no case are we providing title or ownership to any Hardware, Service, other software, or other physical or digital goods or Intellectual Property Rights. All leased or purchased goods and services hereunder shall be itemized in an invoice to which these Terms are bound.

9.2 We agree to make commercially reasonable efforts to maintain the function of any goods or services provided by us but as stated herein, cannot guarantee performance, availability, or uptime.

9.3 You agree that we may access any Hardware, the Service, or other software, at any time, for any reason, including but not limited to maintenance or testing.


10.1 You hereby warrant that (a) all users are at least 18 years old, (b) you have the right and capacity to enter into and be bound by these terms and conditions and (c) you shall comply with all applicable laws regarding the use of our service.

10.2 Our service is provided to assist with displaying Content and should not be used as a backup facility. You should ensure that you and the users have adequate backup facilities for any Content and we shall not be liable for any losses or damages incurred by you or any users arising out of or in connection with your failure to implement adequate backup facilities in respect of any Content.

10.3 You acknowledge that we may use compression techniques in order to relay Content on screens or other devices, which may result in a reduction in the image quality when viewed on a screen.

10.4 Links to third party websites may appear on from time to time. Such third party websites are not our responsibility and we accept no liability for the availability, suitability, reliability or content of such third-party websites and third-party software.

10.5 We shall not be liable for any delay or failure to provide our service and/or make available for reasons that are due to third parties including without limitation internet service providers, data centers, server hosting companies and telecommunication providers.

10.6 All warranties, representations, guarantees, conditions and terms other than those expressly set out herein whether express or implied by statute, common law, trade usage or otherwise, and whether written or oral are hereby expressly excluded to the fullest extent permissible by law. Consequently, all information, advice, suggestions, and recommendations made available to you are provided to you on an “as is” basis.

10.7 Absent our own proven negligence, you agree to indemnify us against and claims, damages, or other liability for the following:

10.7.1 death or personal injury, including but not limited to any accidents or other torts arising from the installation, presence, or removal of our Hardware, Service, or other software, such as trips, falls, or equipment collapses.

10.7.2 any other liability for errors, omissions, or failures in the Service or Hardware

10.7.3 any indemnity provided hereunder.

10.8 Subject to Section 10.7, neither you or us shall be responsible for any:

10.8.1 loss of profits, sales, business, or revenue

10.8.2 loss or corruption of data, information or software

10.8.3 loss of business opportunity

10.8.4 loss of anticipated savings

10.8.5 loss of goodwill or

10.8.6 special, indirect or consequential loss

10.9 Subject to this Section 10, our maximum aggregate liability to you under, arising from or in connection with your contract, whether arising in contract, tort (including negligence) or otherwise, shall not exceed $2,000.00 or the minimum amount otherwise allowable under applicable law.


11.1 We and/or our licensors own all rights in the Intellectual Property Rights relating to our service and All right, title and interest in and to our service and will remain exclusively with us and/or our licensors.

11.2 You are expressly prohibited from:

11.2.1 reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of our service or, and

11.2.2 removing, modifying, altering or using any registered or unregistered marks/logos/design owned by us and/or its licensors, and doing anything which may be seen to take unfair advantage of our reputation and goodwill or could be considered an infringement of any of the rights in the Intellectual Property Rights owned by and/or licensed to us.


12.1 You shall ensure that your and any user’s use of our service is compliant with all relevant applicable laws, regulations, and policies relating to data protection.

12.2 To the extent that any content contains any data or information subject to privacy or other laws or regulations, you shall ensure that you are entitled to transfer such data or information to us so that we may lawfully process it for the purpose of performing our obligations under these terms and conditions and that the relevant third parties have given their consent to our processing of it in accordance with these terms and conditions.

12.3 We may collect and process the following information:

12.3.1 information that you provide to us from time to time, including information provided at the time of registering to use, content or any requests for further information or services. We may also ask you for information when you report a problem with

12.3.2 if you or any user contact us, we may keep a record of that correspondence

12.3.3 details of users’ visit to and use of our service, including searches requested, page response times, lengths of a visit.

12.3.4 details of users’ use of our service including, but not limited to, login information, browser type, and version, traffic data and other communication data, and the resources that users access, so we may compile statistics relating to the use of our service.

12.4 We take appropriate measures to ensure that any personal data is kept secure and for the duration of your use of our service. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect personal data, we cannot guarantee the security of users’ data when transmitted to, any transmission is at your own risk. Once we have received your information, we will use reasonable procedures and security features to try to prevent unauthorized access.

12.5 We use information held about users in the following ways:

12.5.1 to ensure that our service is presented in the most effective manner for you and your users

12.5.2 to carry out our obligations arising from any contracts entered into between you and us

12.5.3 to notify you about changes to our service

12.5.4 as part of our efforts to keep our service safe and secure

12.5.5 to make suggestions and recommendations to you and users about services that may be of interest to you or them and

12.5.6 to make improvements to our service.

12.6 We may disclose User personal data to:

12.6.1 business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you

12.6.2 providers that assist us in the improvement and optimization of our service

12.6.3 in the event that we sell or buy any business or assets, in which case we may disclose user personal data to the prospective seller or buyer of such business or assets

12.6.4 if we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets

12.6.5 if we are under a duty to disclose or share user personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements or

12.6.6 to protect the rights, property, or safety of Lightbox Media, Inc. our service and any third party we interact with to provide


13.1 You will not and procure that the user will not, misuse our service by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our service, the server on which our service is stored or any server, computer or database connected to our service and/or You must not attack our service via a denial-of-service attack or a distributed denial-of-service attack. You agree not to (a) reverse engineer or reconfigure the Hardware, Service, or other software or any of its elements, (b) modify, translate, reverse engineer, decompile, disassemble or otherwise attempt (i) to defeat, avoid, bypass, remove, deactivate or otherwise circumvent any hardware or software protection mechanisms including without limitation any such mechanism used to restrict or control any functionality, or (ii) to derive the source code or the underlying ideas, algorithms, structure, or organization from the Hardware, Service, or other software; (c) alter, adapt, modify or translate the Hardware, Service, or other software in any way for any purpose, including without limitation error correction; or (d) distribute, rent, loan, lease, transfer or grant any rights in the Hardware, Service, or other software or modifications thereof in any form to any person or entity. You agree not to tamper, open, hack, or otherwise access the Hardware, Service, or other software in any way not explicitly authorized.

13.2 By breaching this provision, you would commit a criminal offense under the Computer Misuse Act of 1990. We will report any such breach to the relevant law enforcement authorities and will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right, together with any user’s right, to use our service will cease immediately.

13.3 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your, or any individual user’s, use of our service and or to your, or any user downloading of any material posted on it, or on any website linked to it.


14.1 Subject to your prior approval, we may in any of our marketing material refer to you as our customer and refer to the type of services that we have provided for you. This also includes the use of your logo on and in other marketing materials published by us.

14.2 Subject to your prior approval, we may publish and circulate a case study describing the service supplied by us to you, including aggregate figures relating to your use of our service and the benefits it has brought to your business (for use by us as a marketing tool).

14.3 In the case where you, as a customer, do not want us to use your name and/or logo in our marketing materials, you must provide explicit, written notice to us by e-mailing [email protected]


15.1 Unless otherwise set out to the contrary in these terms and conditions, each party (the “Receiving Party”) shall keep confidential all information and documentation disclosed by the other party (the “Disclosing Party”) to the Receiving Party or of which the Receiving Party becomes aware which in each case relates to any operations, products, processes, dealings, trade secrets or the business of the Disclosing Party or which is identified by the Disclosing Party as confidential (“Confidential Information”) and will not use any Confidential Information for any purpose other than the performance of its obligations under these terms and conditions and/or improving performance of our service. Other than to its employees and subcontractors to the extent that it is reasonably necessary for the purpose of performing its obligations under these terms and conditions, the Receiving Party shall not disclose Confidential Information to any third party without the prior written consent of the Disclosing Party.

15.2 The obligations contained in Sections 15.1 shall not apply to any Confidential Information which is:

15.2.1 on the date your contract comes into effect, or at any time after that date, in the public domain other than through a breach of these terms and conditions by the Receiving Party,

15.2.2 furnished to the Receiving Party without restriction by a third party having a bona fide right to do so or

15.2.3 required to be disclosed by the Receiving Party by law or regulatory requirements of any stock exchange, provided that the Receiving Party shall give the Disclosing Party as much notice as reasonably practicable of the requirement for such disclosure.


16.1 If we fail at any time to insist upon strict performance of our obligations under these terms and conditions, or if it fails to exercise any of the rights or remedies to which it is entitled to under these terms and conditions, this will not constitute a waiver of any such rights or remedies and shall not relieve you from compliance with such obligations.

16.2 You shall comply with all foreign and local laws and regulations which apply to your use of our service in whatever country you are physically located, including without limitation, export control laws and regulations.

16.3 Neither party will be responsible for delays resulting from circumstances beyond the reasonable control of such party, provided that the no-nperforming party uses reasonable efforts to avoid or remove such causes of non-performance and continues performance hereunder with reasonable dispatch whenever such causes are removed.

16.4 A waiver by us of any default shall not constitute a waiver of any subsequent default.

16.5 No waiver by us of any of the terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

16.6 All notification and communication should be sent to the contact details set out in Section 17 below (in the case of Lightbox) or the contact details given by you in the online registration form at A notice or communication is deemed given: (i) if delivered personally, when left at the relevant party’s address, (ii) if sent by post, five business days after the stamped postmark, (iii) if sent by e-mail on completion of its transmission.

16.7 If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent, be severed from the remaining terms, conditions, and provisions which shall continue to be valid to the fullest extent permitted by law.

16.8 Your contract represents the entire agreement between you and us in respect of your use of our service and and shall supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

16.9 You acknowledge that in entering into these Terms, you have not relied on any representations, undertaking or promise given by or implied from anything said or written whether on, the Internet or in negotiation between us (whether made innocently or negligently) except as expressly set out in these terms and conditions.

16.10 These terms and conditions are governed by and construed in accordance with US and California law. The state and federal courts of San Francisco, California, shall have exclusive jurisdiction over and be the appropriate venue for any disputes arising out of these Terms.

16.11 We may alter or amend these terms and conditions by giving reasonable notice on and by e-mail. By continuing (or users continuing) to use our service after expiry of the notice period, you will be deemed to have accepted any amendment to these terms and conditions.


17.1 Please direct any queries about our terms and conditions to [email protected]


We will list changes to our Terms here.